All turnaround times are based on business days, Monday through Friday and excluding all holidays. Turnaround represents the time required to produce your job before it ships. This does not include shipping or transit time. Turnaround times begin once you have placed an order for a job, uploaded artwork to that job, and approved the online PDF proof. The job must be approved by 12 noon PST for the production time to begin. Example: If a new order is placed on a Monday and the artwork is approved that same day by 12 noon PST, it will ship on the following Monday under a normal 5 day turnaround. Please note: if the artwork is found to have issues that will affect the print quality, your job will be placed on hold until the issues are resolved. Once issues are resolved and the turnaround time will start over from that point.